John Carlin, North Lanarkshire County Council

People who would previously have been managing this area, are now freed up to do other work. Office administrators in larger offices are saving at least one day a week as a result of this automation – a significant saving. In addition, we calculate this in itself may be saving an average of 15 minutes per person per week. Across 5,000 employees, that’s quite a saving! Staff now feel empowered and are happier as a result.