Technical platform and hosting

Platform architecture, hosting and availability
Feature	Detail
Delivery model	Cloud-based SaaS. No on-premise servers or client-side installation required.
Access	Fully browser-based. Works in all current versions of Chrome, Edge, Safari and Firefox.
Data hosting	Hosted in UK data centres. Client data does not leave the UK.
Data separation	Each client’s data is logically separated. Users can only access data belonging to their own organisation.
Availability	Highly available cloud infrastructure with monitored uptime. Live service status published on our Support Hub.
Backups	Automated backups with defined retention and tested recovery procedures.
Updates	Regular platform releases applied centrally. No client-side upgrade work. Release notes published on the Support Hub.
Scalability	Suitable for organisations from small teams to multi-site enterprises with thousands of employees.

Security and compliance

Authentication, access control and data protection
Feature	Detail
Single sign-on (SSO)	Supported for client organisations, integrating with existing identity providers.
Two factor authentication (2FA)	Available for all user accounts where SSO is not used.
Role-based access	Granular permissions. Client Administrators control configuration and user provisioning. Standard users see only what their role requires.
Encryption in transit	All connections encrypted using TLS.
Encryption at rest	Client data encrypted at rest within the hosting environment.
Biometric data handling	Biometric clocking uses mathematical templates, not stored images. Templates cannot be reverse-engineered into fingerprints.
UK GDPR	Compliant with UK GDPR and the Data Protection Act 2018, with a published data retention policy.
Certification	Cyber Essentials and ISO 27001 Certified.
Audit trail	User actions and sign-ins are logged and auditable.

Core time recording and workforce management
Feature	Detail
Clocking methods	Biometric terminals, proximity card and fob, web clocking, and mobile app clocking. Mix and match across sites.
Real-time attendance	Live view of who is in, out, absent or late across all locations.
Rostering and scheduling	Build and publish rosters, manage shift patterns, and handle rotating and split shifts.
Overtime management	Automatic calculation of overtime against configurable rules and rates.
Absence management	Holiday, sickness and other absence types with entitlement tracking, request and approval workflows, and Bradford Factor scoring.
Exceptions and alerts	Automatic flagging of missed clockings, lateness and unauthorised absence.
Fire roll call	Instant evacuation reports showing who is on site.
Payroll-ready output	Approved hours exported directly to payroll, removing manual timesheet processing.

Flexitime and flexible working management
Feature	Detail
Flexitime balances	Automatic calculation of flexi balances, credit and debit hours in real time.
Core hours and bandwidths	Configurable core time, bandwidth and lunch rules to match your flexible working policy.
TOIL	Time off in lieu accrual and usage tracking with approval workflows.
Carry-over rules	Configurable period-end carry-over limits and balance adjustments.
Employee self-service	Staff view their own balances, request flexi leave and see their history without contacting HR.
Hybrid working support	Clocking and balance tracking works identically for office, remote and hybrid staff.

Physical site and door access
Feature	Detail
Door access control	Manage entry to buildings, zones and individual doors from the same platform as time and attendance.
Credential types	Biometric, proximity card and fob credentials.
Access profiles	Time and zone based access rules per person or group.
Single credential	One credential covers both clocking and door access.
Access audit	Full log of access events for security review and investigation.

Mobile app for employees and managers
Feature	Detail
Platforms	Native apps for iOS and Android, available from the App Store and Google Play.
Mobile clocking	Clock in and out from a phone, with GPS location capture for remote and field-based staff.
Self-service	View balances, rosters and history, and submit absence and flexi requests from the app.
Manager approvals	Approve requests and review team attendance on the move.

Management information and data access
Feature	Detail
Standard reports	Comprehensive library covering attendance, absence, overtime, flexi balances and access events.
Custom reporting	Configurable reports filtered by site, department, team or individual.
Scheduled reports	Automated report delivery to named recipients.
Data export	Export to standard formats for use in BI tools, payroll and HR systems.
Dashboards	At-a-glance views of attendance, absence trends and exceptions.

Connecting Imperago to your existing systems
Feature	Detail
Payroll integration	Approved hours and absence data exported to all major UK payroll systems.
HR system integration	Employee data synchronisation with leading HR platforms, including Cascade.
SSO providers	Integration with client identity providers for single sign-on.
Hardware	Supported range of biometric and proximity terminals supplied, installed and maintained by HFX.

Implementation, support and customer success
Feature	Detail
UK-based support	Support delivered by our UK team, with tickets tracked against defined SLAs.
Support Hub	24/7 self-service portal with FAQs, release notes, service status and guides at support.hfx.co.uk.
Implementation	Structured onboarding and configuration delivered by experienced implementation consultants.
Training	Administrator and end-user training included in implementation.
Account management	Named contacts and regular service reviews for ongoing accounts.